If you need immediate assistance, please email help@streambyte.tv or try the solutions below:

I’m not seeing any video?

If the player is not displaying video, try refreshing the page or switch to a lower quality setting. You will need a minimum of 500 kbps (0.50 mbps) download speed to watch smooth video on the lowest quality setting. If you continue to experience playback difficulties, make sure you have the latest version of Adobe Flash installed (if using desktop or laptop), that your web browser or device is up to date and that you have javascript enabled. For best playback and compatibility, we recommend using Google Chrome browser, although any modern browser will work.

How do I increase the viewing quality to HD?

Video quality is adjustable by clicking the “HD” button on the bottom row of the player. Select “720p” for HD resolution, “360p” for medium resolution or “270p” for lower resolution. A higher resolution setting will require a faster internet connection. Select “Auto” to have the player automatically choose a quality based on your connection speed. Please refer to the guidelines below for determining if your connection is fast enough for a particular streaming quality setting.
Suggested Download Speed Requirements for Different Quality Settings:
720p = 3,000 kbps (3.00 mbps) or above
360p = 1,200 kbps (1.20 mbps) or above
270p = 500 kbps (0.50 mbps) or above
You may visit www.speedtest.net to determine your internet speed.

Tips for viewing on a mobile device or tablet:

-All versions of iOS are supported. For Androids, version 4.0 or greater is required.
-iOS and Android-based devices will automatically load an appropriate video quality setting based on available bandwidth. While fast 3g or 4g cellular connections will work just fine, for best playback, try using a hi-speed WiFi connection. If video playback is constantly pausing or buffering, your internet speed is most likely not fast enough.
-Ensure that javascript is enabled for your browser or the video player may not load correctly.